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27th October 2023


Reception staff are polite and efficient and you really feel that the doctors care. It’s my first experience of seeing a doctor greet patients in the waiting room or take time to talk to babies . I have been referred by my doctor for a chronic condition and after surgery I was delighted to be told by the consultant that I AM CURED of my condition. I feel as if I’m in good hands at this surgery. I like how I can pop in to check up on my weight , BP and BMI and although I was initially annoyed at being flagged up as obese even though I’m just 5 kg over my desired weight, , I have since considered how lucky I am to be put on to a weight management programme and to have the opportunity to nip future problems in the bud. Preventative care has to be the way forward .

Suggested improvements
During and for a while after Covid like every other surgery it was not so easy to see a doctor. This seemed to have been a national issue as friends everywhere had similar problems. Obviously changing to online appointments is the way to go but this is going to be a process over many years as not everyone has access to the internet or can use it . It’s good that the telephone appointment system is still going . That must always be an option.

Experience
Involvement
Cleanliness
Staff
Appointment