Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
360
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-05-22
Person
5
5
0
22nd May 2024
I arrived slightly early for my appointment and seen almost straight away. My appointment was with Loay who I have seen several times. He is always so friendly and puts you at ease. He is such a warm and welcoming member of the practice and it is always a delight to visit him.
Suggested improvements
Turn off the awful music in the waiting room.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your lovely feedback! We are glad to hear that your experience with Loay was pleasant and that he consistently puts you at ease during your visits. Providing a warm and welcoming environment is important to us, and we appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-18
Person
5
5
0
18th May 2024
I love Patford House. Its like going back in time before the disastrous partnership. Lovely receptionists. Smiley relaxed patients who chat to each other. Such a massive contrast to Beversbrook.
Nurse Jordan Willis is a breath of fresh air. Absolutely lovely.
Dr Church was very nice and caring, and I never once felt rushed.
This was actually two appointments as Dr Church asked for a blood test and I was given an appointment the very next day with Jordan.
All in all, my experience, at a difficult time for me, was very relaxed and I felt that the staff actually cared.
Suggested improvements
As the partnership looks like its here to stay, the only thing that could be better in the future would be if all my appointments were at Patford House.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very pleased to hear about your positive experience at Patford House! Providing a welcoming and caring environment is important to us, and we are glad you felt supported during your appointments. We will be sure to pass on your kind words to Nurse Jordan Willis and Dr. Church. Best Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-15
Person
4
5
0
15th May 2024
Sometimes long waits to get through on the telephone.
Suggested improvements
Nothing! My appointment was on time…. only a routine blood test /bp check but carried out cheerfully, patiently and efficiently. I have always been happy with my encounter's with the Patford team.
I did have issues with telephone/technical systems some while ago but all recent communication has been excellent.
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that your recent appointment experience was positive and that you have consistently had good encounters with our team. We take note of your previous concerns regarding telephone/technical systems and happy to hear recent communications have been improved. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-12
Person
5
5
0
12th May 2024
No receptionist but a very good experience
Thanks
Suggested improvements
N/A
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that despite the absence of a receptionist, you had a positive experience with us. We are very grateful for the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-10
Person
4
5
0
10th May 2024
Dr Hughs is amazing. Really listens and understands and is so proactive.
Suggested improvements
Nothing in this instance
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review! We are pleased to hear about your positive experience with Dr. Hughs and will be sure to pass this on to her. We are grateful for the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c