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20th March 2024


The phone queues are long but the callback service offered makes it so much easier.

Suggested improvements
Everything was great. Lauren did such an efficient job taking my blood, I barely felt a thing.

21st March 2024
Response from Patford House Surgery Partnership

Dear Patient, Thank you for sharing your experience with us! We are pleased to hear that our callback service eased the process for you, despite the long phone queues. We will continue to work on improving our accessibility. Additionally, we appreciate your kind words about Lauren's efficiency during your appointment. We will make sure to pass along your compliments to her. Kind regards, Julie Taylor - Operations Manager

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