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Written by a patient
6th February 2019


Having found a swelling on my back near my spine my partner telephoned the surgery today 6th Feb 2019 to book a appointment. I work full time self employed so need a evening one. Earliest routine appointment offered to me is 13th March despite the fact that this is a lump. The skin colour is different. The receptionist told my partner to hold (took 25 mins to get through in the first place) she came back on after 2mins and said that she'd spoke to the gp and was told that it didn't sound anything ominous Outrageous! So walk in centre say go to gp. Gp wont see you. No access to practise manager. How is this caring for your patienrs. So I am left with the worry that this could be sinister and a go has diagnosed me via a receptionist??? Just to add I have probably been to the gp 10 times in my life and I'm 47!

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