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Oxted Health Centre 2019-06-10 Person 1 5 0

The doctors are good, but some of the receptionists/admin staff are rude and unhelpful, and as for trying to get an appointment, it's a disgrace. Yoiu have to ring 8am in the morning, when you eventually get through about 15-20 mins later after hanging on, you are asked "Is it Urgent?" I don't think anybody would phone for an appointment just to pass the time of day at the surgery , you have a medical problem, that's why you phone. If you ask direct at the reception desk for an appointment their reply is "there are no appointments" go to patient access, which when you do, there are no appointments available for at least three/four weeks. Terrible.Shame the surgery is let down by admin because the doctors, when you eventually get an appointment, are professional and deal with the problem you are there for. The reason I would not recommend this surgery is not because of the doctors but the other staff who obviously think they are in charge.