Share review of Oxford Road Medical Centre

Oxford Road Medical Centre 2017-08-18 Person 2 5 0

I have been frequenting the surgery more since finding out I was pregnant in June. I initially suffered with severe morning sickness so have been requiring more from the clinic than I would normally. I personally find making an appointment extremely difficult. When patients needs a urgent appointment to have them waiting a week and that considered next available isn't good enough. I also have been requiring medication and up until 3 days ago were able to do this via phone. Today I dealt with an extremely rude receptionist Carole Catlow. Rather than explaining the practice had altered the way you re order prescriptions I was rudely spoken to and abruptly cut off leaving me confused on what I am supposed to do. Firstly if you are going to be the first point of call at the practice you need to remember service. Manners, tone of voice and giving the patient helpful information. I am extremely unhappy with how I was spoken to and I think it's important that she needs to understand people ringing the surgery are ringing through not being well or needing something. They deserve to be spoken to better. To be more empathetic, show understanding and help them by giving clear instructions. When your not thorough and precise with how you are speaking to people there requests doesn't disappear. My confusion and need for prescription resulted in 3 further phone calls to Carole at oxford road overall. Not only was my time wasted but I strongly believe if she'd have been more informative and helpful the first time it wouldn't have resulted to the unnecessary further calls. A receptionist should be the face of the surgery... polite, friendly, knowledgeable and empathic. I was extremely disappointed with The service I received today. Also regarding repeat prescriptions. My midwife is unable to prescribe me my medication, I am unable to ring through to request prescription. Thus I'm expected to make an additional appointment to see the doctor to now get repeat prescription. No wonder patients can never be seen if we're unnecessarily wasting doctors time on picking prescriptions up! Something needs to be done where the surgery works more cohesively together to avoid wasting patients time and there own time.