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Written by a patient
22nd May 2017


I'm am lucky enough not to have to visit the doctors very often. However when I have I have always had to wait 30/40mins for my appointment slot as the surgery, in my experience, always runs late. But with this in mind the doctors are usually very thorough when you do finally go in and you don't feel rushed. The doctors have always been very good with the children. The surgery is clean, receptionist were polite and I haven't had a problem getting an appointment except the phoning on the day for that day is very inconvenient, as is the two hours closed in the afternoon. It does seem to be the thing that the Doctor asks the patient "what do you think the problem is?" I never find that reasuring, if I've gone to the doctors it's a last resort because I don't know what the problem is.....but that's just my opinion.

10th July 2017
Response from Orchard End Surgery

Thank you for your honest feeback. All are shown to the GPs and discussed at meetings. I am sorry if at times you have not been reassured. We do strife to give a good service. Your comments will be discussed at our next meeting.

Recommend
Involvement
Cleanliness
Staff
Appointment