Share review of Old Catton Surgery

Old Catton Surgery 2013-08-28 Person 2 5 0

Every time I have to deal with this surgery, there is some sort of problem. Whether that's waiting for over an hour because surgery's running late, having to explain in detail the problem to the receptionist before being able to make an appointment (when did they become medically trained?), being made to see a nurse practitioner rather than a doctor or the general bad attitude of the receptionists and (most) of the doctors. Highlights include going along to see a nurse practitioner who already had a variety of prescriptions in front of her signed off by the doctor for me and after listening to the problem she simply selected one of the prescriptions! Then there was the time I rang up on a Friday because my daughter's inhaler had run out that morning and we needed another one only to be told I couldn't order a prescription over the phone, it had to be in writing and before a certain time and even then they couldn't guarantee the doctor would have time to print the prescription. God forbid I should interrupt their tea break. I had to leave work to take a note to the doctors so that we had the inhaler for the weekend. Receptionists are at best barely civil and at worst downright rude and I really do object to giving them medical details over the phone when they have no training and should not even have access to my medical notes. The one saving grace for this surgery is that the current midwife is excellent and I cannot fault her whatsoever. Just a shame she has to work in such a dreadful place!