Old Catton Surgery 2017-10-10 Person 1 5 0

I have just been writing a letter on my mother's behalf about recent failures in her care within the surgery , There has been 3 serious mistakes the last few weeks and has made me loose complete faith in the surgery The surgery not dealing with a medical problem because it was Friday afternoon when we called for advice , We were told to go to A&E but on arrival and been accessed were told the surgery should of dealt with this . My mother contacted the surgery for advice on medication and was told the doctor would get back to her that day however she had to ring again that day but still that didn't ring her until the next day. My mother requested a re-prescription but received double the dosage. Understandably we feel totally unable to have any faith in the staff which have no dedication to their job roles.