Share review of Old Catton Surgery

Old Catton Surgery 2020-04-27 Person 0 5 0

This surgery deserves a 0 star if I could only give. My dad is a key worker and was advised by one of their practitioners to shield during pandemic for at least 12 weeks due to having lots of health issues. Now employer is chasing him to get an official letter from Government or GP to confirm he is in a high risk group. We called the practice last week and been told the letter will be issued straight away and can be collected from surgery the same day. Unfortunately it was nothing like an official letter from GP it was only the list of his health issues, so while collecting this letter I was told to contact the surgery again if employer will not accept that as a confirmation. Employer refused it so I contacted the surgery back the same day to be told that an official letter is now requested from GP and will be ready for collection next day which was Friday. On Friday I waited till late afternoon and telephone them again to see if it’s ready and was told that GP is not at work and the letter will be ready on Monday! Soo frustrating but ok. On Monday I called again and was told that GP will not issue any letter and I need to apply online on the gov.uk website which I did and found out that it’s not an application for shielding letter but an application for a food and medicines delivery for shielding patients which my dad does not need as I’m sorting his shopping so far. So I contacted the surgery again to say I still need a letter please could you advise what to do how to get it as employer is chasing us and my dad will not get paid if he will not provide this and guess what I was told by a rudest receptionist ever?! “I will ask GP to produce one for you and will get back to you once I hear from gp”. Is it not the same thing you’ve been telling me last week I said. Could you tell me how long it will take? “ I can”t read gp’s minds she said and we are here to deal with a health issues she added and hung up! They are not even busy right now as people do not fancy telephone appointments. It’s disgusting how they take care of their patients during this difficult pandemic time. My dad feels even worst now as scared not to get his wage and have no money to survive and pay his bills. Shame on you Old Catton.