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Oakenhall Medical Practice
2023-08-31
Person
0
5
0
31st August 2023
Really poor experience from start to finish. Called up to review amount of medication prescribed and was told no without even asking what medication it was.
When I queried this, I was told that they would have been able to see which medication it was on screen.
Which would have been believable, had they even asked me my name...
Finally got them to put it to the doctor but don't appreciate being lied to.
My mother needs an urgent review of her medication, at the instruction of a consultant and paramedic but this clearly means very little to the reception team who point blank refused to even make a phone appointment, telling her she needs to call back at 8am. What part of urgent allows for this?
Changing GPs. Good riddance.
Suggested improvements
Show some consideration.
Don't lie to your patients.
Acknowledge that a consultant knows more than your receptionist and act on his requests.