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Norwood Medical Centre
2015-06-03
Person
1
5
0
3rd June 2015
Norwood needs more appointment and less time waiting on phone.
Phoning at 8 am in the morning is not good when you have a baby?
I was told I had to wait 3 weeks for my 3 wk old baby to be seen?
and a month for myself?
Reception staff need more training/ they have forgotten to pass messages on and have questioned me when I said it was urgent!
On a good note Jean on reception is great, they should take training from her!
17th July 2015
Response from Norwood Medical Centre
Thank you for the positive feedback, I will pass on your comments to the reception team who ahev ongoing training in customer service.