Northgate Medical Practice
1 Northgate, Canterbury, England, CT1 1WL Also known as: Dr Grice & Partners
209
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Northgate Medical Practice
2015-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2015
Receptionist Merra, very helpful, polite and kind, even when other rude patients approched her she handled it in a polite professional manner.
Northgate Medical Practice
2015-11-23
Person
5
5
0
Written by a patient
Written by a patient 23rd November 2015
always helpful and polite, try there hardest to arrange appointment when i need it.
Northgate Medical Practice
2015-11-04
Person
5
5
0
Written by a patient
Written by a patient 4th November 2015
so easy to get this double appointment of which i got a week ago. date today 14th oct 15.
25th November 2015
Response from Northgate Medical Practice
Thank you for your feedback. We aim to accomodate patients requests if and where we can. Thank you for taking to time to comment. Lisa Practice Manager
Northgate Medical Practice
2015-09-16
Person
4
5
0
Written by a patient
Written by a patient 16th September 2015
I rang on Friday to get an appointment with Dr Foord, but they had all gone, so the recpetionist asked me to ring on monday @ 8am, because I could get one with her, I rang exactly @ 8am, and when the phone answered I was no8 in the queue. When it was answered and I asked for an appointment with Dr Foord, they had all gone, did all 8 go to her, I did not get to see her, I saw Dr Titterton instead. Why did I not get an appointment for Monday when I rang on Friday? And are you telling me that all 8 before me went to Dr Foord, how many spare appointments did she have left on Monday? This system needs addressing.
Northgate Medical Practice
2015-09-15
Person
3
5
0
Written by a patient
Written by a patient 15th September 2015
I was very pleased to be given an appointment the following day. However, I was on hold for about an hour to make an appointment... I was 9th in the queue when first called the surgery. I almost gave up and I imagine most people don't have the time to wait in the queue. Perhaps, at busy times there should be more than one person answering the phone and it would be good to make the online booking system more readily available. Also, the receptionist was very helpful although she was unable to give me any information about the doctor I was to see e.g. whether he was a partner or trainee, locum etc. The doctor was not listed on the website so I assume he was brought in to locum. Perhaps, information regarding a doctor's experience should be at hand for the reception staff.
25th November 2015
Response from Northgate Medical Practice
Dear Patient Thank you for your useful comments. We have 8 incomming lines coming into the Practice at any given time, with between 4 -7 staff members answering the calls druing the busiest times as quick as they are able. As one of our patients, you will appreciate how very busy we can be at times and we regualrly have to deal with over 400 calls per day. I note from the date of your review that this was during the our changeover of new computer system , and at this time we had to halt the "ONLINE" services. Our new Patient Access Online Services are now up and running and would actively encourage any patient to register for this service. You will be able to book online appointments, order your repeat medications and see a summary of your electronic record. Online services are expanding all of the time and there is now a mobile phone app that will enable access to Patient Online Services. We are a training Practice so have GP Trainees working with us and I apologise that my staff couldnt give you more details at the time of your booking. Thank you for taking the time and trouble to leave us your feedback. I will of course be sharing the points that you raise with my team. Lisa Practice Manager
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Short link to review Northgate Medical Practice: http://iwgc.net/eb8ul