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Northcote Surgery
2021-04-05
Person
1
5
0
5th April 2021
Several of the receptionists are rude, unpleasant and arrogant. They would do well to remember that answering the phone and booking appointments for doctors does not make them doctors.
They have zero medical training or knowledge and they compensate for this by being offhand and abrupt with patients who do.
The doctors are fairly mediocre and although competent on the whole, I have noted several instances of bad medicine and bad practice.
Overall, I would not rate this practice very highly.
Suggested improvements
Replace your team of receptionists.
It’s highly unlikely that the doctors can be motivated or incentivised to up their game.
In primary care, once their feet are comfortably under the desk, they tend to just sit back and coast.