New Milton Health Centre

New Milton Health Centre 2022-08-22 Person 2 5 0

The doctor was lovely but ... Trying to get through to speak to someone is an absolute joke. You are guaranteed to sit on hold for 15 - 45 minutes. WHY? Apparently you are short staffed and have been for a couple of years. So when will someone in authority with the smallest interest in customer service realise that there is something fundamentally wrong with the way you are looking after your staff or what you expect from staff after all this time. And it doesn't end there. If you don't lose the will to live and decide wait for half an hour to speak to someone you can be guaranteed that there will be no appointments available for you to see anyone in the near future. You are told to call each day at 8am until an appointment is available, day after day after day after day. Obviously nobody thinks that we may have something else to do at this time of the day like a job to get to. The most unbelievably frustrating, ill thought out, time wasting process that I have ever had the misfortune to experience in over 50 years

The doctor was lovely but ... Trying to get through to speak to someone is an absolute joke. You are guaranteed to sit on hold for 15 - 45 minutes. WHY? Apparently you are short staffed and have been for a couple of years. So when will someone in authority with the smallest interest in customer service realise that there is something fundamentally wrong with the way you are looking after your staff or what you expect from staff after all this time. And it doesn't end there. If you don't lose the will to live and decide wait for half an hour to speak to someone you can be guaranteed that there will be no appointments available for you to see anyone in the near future. You are told to call each day at 8am until an appointment is available, day after day after day after day. Obviously nobody thinks that we may have something else to do at this time of the day like a job to get to. The most unbelievably frustrating, ill thought out, time wasting process that I have ever had the misfortune to experience in over 50 years