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Muirhouse Medical Group 2023-05-10 Person 1 5 0

40 minutes most days of calling and you can't even get in the queue, you have to listen to the longwinded automated machine then get told 'sorry we can't take your call' even when you do get through the receptionists are rude. I was in need of antidepressants... two weeks I called at 8 in morning on the 3rd week when I had none left I told the receptionist and she said you should have called before now! After explaining that I have been and I get suicidal she was still rude and told me to call again Monday morning. I said what if I start to feel suicidal she told me to call 999. So I lost it and shouted well if I kill myself it's on you. My friend called later that day and got me a call back where the doctor told me...'I don't know why they're telling you that because we now have appointments available for up to two weeks in advance' yet still the receptionist says call in morning at 8. When you ask how to complain you're told there's an email on theor website.....LIES. There is no way whatsoever to complain unless you go in face to face and fill out a form that will be passed to the doctor in charge. Absoloute disgrace of a surgery.

Everything!