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Moorfield Road Health Centre 2015-11-30 Person 1 5 0

The reception staff can be really blunt and unsympathetic to patients. I've had similar experience a few times now, and I think something is definitely wrong with the way they are trained. Few examples: When they don't have any appointments available, they don't show any compassion or sympathy. When they speak to patients, it's always on a defensive note. I've been there trying to get repeat medication but on emergency basis - I'm asthmatic and ran out of my inhaler. They were more interested in explaining that they have a 48HR policy. Even when Chase Farm enquired, I was provided with inaccurate information. I was stood there, no other patients in front of me, I wanted an appointment and was repeatedly told I have to call after 2:30 for the appointment. I saw the same defensive attitude across the board - receptionist on the phone, those serving other patients, even one who didn't want to take a parcel from a delivery service provider because the parcel didn't have a name. They are probably right in most cases, but it its the attitude which makes a huge difference.