Molebridge Practice 2015-02-16 Person 1 5 0

I rarely visit the doctor, but as a teacher I wanted to make an appointment during my half-term holiday. However, when I telephoned to make an appointment the receptionist I spoke to was extremely rude and unhelpful, telling me that people book 6 weeks in advance for school holidays. I explained that we don't always know that we will need to see the doctor 6 weeks in advance. She then advised me to phone each morning to try to get an appointment for that day. I explained that my appointment was not an emergency, therefore I would not be able to have an appointment on the day of phoning. Coincidentally, when I asked to speak to the Practice Manager the receptionist managed to find me an appointment. It would be helpful if appointments could be booked online, then we would not have to speak to the receptionists. Alternatively, the receptionists would benefit from training in how to interact positively with patients. It would also be helpful to those of us who work full time if the Practice was open longer hours, or even at the weekend; maybe on a no appointment basis - first come first served.