Report this review of Mintlaw Group Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Mintlaw Group Practice
2021-07-14
Person
1
5
0
14th July 2021
Whilst I appreciate there have been issues at the practice for some time, it is no excuse for receptionists being down right rude, and taking it upon themselves to make a judgement on how urgently a patient requires an appointment. Dr Sim and Dr McFarlane both very good GPs.
Suggested improvements
There training of receptionists really does need to be reviewed, as does the people skills of some of them. They should not make patients feel guilty about calling the practice. Also if they were a little more courteous, callers might be more understanding to the pressures they are under.