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Milman Road Health Centre
2021-03-24
Person
2
5
0
24th March 2021
The Doctors are great but many of the receptionists are rude and unhelpful.. want to know too much about why you are calling and after today.. totally inappropriate! I have tried for a week to get a follow up appointment and its impossible!
The advice I got.. just kept calling in! oh and the best comment!
'I am not exactly gonna come in early to book your appointment am I' What a rude and unprofessional comment.. especially as I did not ask for him to come in early OR even suggest anything like it! why even come out with a comment like that! so bad.. I am fuming.
Suggested improvements
Accept that not everyone has the time to call in for a specific appointment with a certain Doctor.. accept that we do not know their rota's so asking us to call every day and see is not acceptable.
Train your receptionists to ensure that comments like the above never happen again.
I need an appointment with the specific doctor one week after the first consultation - its over that time now and still no appointment.. why not allow this example book an advance appointment.. its crazy I am still without a follow up!