Mill Road Surgery

Mill Road Surgery 2024-05-07 Person 4 5 0

You have to wait too long to get a call back from a Doctor & then another wait if they think you need an appointment. Also they sometimes ask for a photograph which do not always show well enough your problem or symptoms.

I came for a shingles vaccine & the whole process went well & the nurse was very friendly.

Mill Road Surgery 2024-05-07 Person 4 5 0

Whilst the NHS is in a mess caused by themselves this practice is excellent. Despite the constraints placed on it by the bureaucracy in the NHS. Good staff and all are helpful

Become independent of the NHS?

Mill Road Surgery 2024-05-07 Person 4 5 0

Wait times on the phone

Quicker to answer the phone

Mill Road Surgery 2024-05-02 Person 4 5 0

Seemed to always have been offered phone appointment via general waiting list but after face to face appointment then realised more open than I thought they were.

Nothing

Mill Road Surgery 2024-05-02 Person 2 5 0

Receptionists keep giving wrong information and making judgments about whether patients need to see a doctor. It is almost impossible to book appointments. In my most recent experience I was given no options to remove my stitches within the time frame given by the doctor at the hospital, even though I called way in advance to make the appointment. Receptionist suggested I would go to another place at 8.45pm, which is not suitable for people with child care responsibilities. Once you pass the receptionists the service is better.

You cannot have receptionists non-medically trained prioritising patients and deciding if patients need or not to see a doctor.