I have just read your comments when checking the feedback for November. Please accept our apologies for your bad experience on that occasion. I think that the problem has arisen because of the fact that the Health Centre is a multi purpose building and in addition to our clinic, staffed by the Practice Nursing Team, there are other Nurse led clinics which are run by other services, using different appointment systems. In hindsight it would have been a better service if the receptionist had asked you in the first instance which of the nursing teams you were booked with, thereby preventing your long wait. Unfortunately on occasions our clinic sessions do have to be cancelled at short notice due to illness, and our admin staff will start attempting to contact the affected patients as soon as they themselves arrive at work. We would like to investigate your issues further to establish if there is a need for refresher training with our reception staff. Would you please be so kind as to contact the Practice (please speak to Denise or Linda) in order that we may obtain the necesary information to investigate this problem. Management Team Mexborough Health Centre