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Meddygfa Canna Surgery
2024-01-12
Person
3
5
0
12th January 2024
Dechreuodd fel meddygfa dwyieithog gyda’r rhan fwyaf o’r meddygon yn rhugl neu’n ddysgwyr da iawn. Ar ben hynny, roedden nhw’n ddoctoriaid cydwybodol cydymdeimlol a chymwynasgar. Yn anffodus dros y blynyddoedd diwethaf mae’r rhain wedi ymddeol. Yn anffodus, gyda dwy eithriad, mae effeithiolrwydd a chwrteisi staff y dderbynfa wedi dirywio tu hwnt i’r derbyniol. Mae Dr Khalifa, sy’n siarad Cymraeg yn rhugl, yn seren
Suggested improvements
Improvements needed in Reception - some of the staff are brilliant, patient, polite and effective. Others are none of these.
A converted effort must be made to return to the original ethos of a bilingual (Welsh & English) surgery, which should include Reception as well as clinical staff. It would be ideal if the needs of other locally strong language speakers, i.e. Polish, could be met.
The surgery needs to integrate with the NHS Cymru digital network.
There should be a choice of communicating with the surgery via email.