Maywood Health Care Centre 2021-09-11 Person 2 5 0

I was disappointed yesterday. I went to Maywood surgery on my way from Boots as my son had anaphylaxis but on the way home he started saying he couldn’t breathe through the nose, ,he’s voice was hoarse. I thought let me go to the surgery as it was close than home or hospital, just for him to have some emergency treatment or any sort of help as I was so helpless seeing him struggling with the itching and breathing. Immediately I got in I rang the bell a lady came by the reception which is has a shield. As she was approaching I removed the mask slightly before I could even say a word she went aaah aah aah! Put your mask back. I almost said but your reception has a shield, but was so confused as I had left my son in the car and at that point I realised let me not worst much time. I pulled back the mask and asked if there was any sort of help I could get as my son had eaten some nuts and he had reacted to them but I just need help. I explained I had been to boots to get him piriton but it was getting worse. She said just go to the hospital. I said hospital or I just call the ambulance. She said yes you can call the ambulance. I quickly rushed out. By the my son was just responding in very few sentences. I decided I won’t drive home. I called the ambulance while at the surgery . They came immediately and gave him some emergency intravenous treatment and was taken to the hospital. This was the worst experience for me. The ambulance crew was equally shocked. They asked if anyone hard come out even just to check what was happening I said no. Sometimes the behaviours we portray towards people ruins the repetition of the whole setting and just one mistake makes whatever good things the setting has done tarnish the picture of the whole setting.

At this point I don’t because everything was wrong.