Maryport Group Practice 2022-09-30 Person 1 5 0

The service has been terrible my family member struggled to get an appointment when she did she eventually had bloods taken and was referred on for a CT scan. The doctor called another family member not the patient and gave bad news over the phone which put this member of family in a difficult position and she had to break the news to her mother. Bad news should always be given in person and to the patient. The doctor was called on several occasions to attend to the patient at home due to deterioration and nurse practitioners eventually attended, it took weeks for a doctor to attend. no one picked up on her lymphoedema, district nurses failed to attend it took 4 weeks after constant phone calls from many members of the family discussing the concerns for the patient. Overall terrible service from the whole service.

The staff need more training, they need to listen and attend to patients, bad news should be broken in person and to the patient not a relative. The community nurses need to do more thorough assessment when assessing patients at home identify a need for OT, physio etc as early as possible.