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Marlborough Surgery
2020-01-06
Person
1
5
0
Written by a patient
Written by a patient 6th January 2020
My son hurt his hand a few weeks ago, as he could still move it we decided to wait until the swelling went down, also I knew we'd have to wait several weeks for an appointment. The swelling has now gone down but his finger is a funny shape so I have been trying for over a week to get an appointment. I rang and it rang and rang and rang then eventually someone picked up - and hung up immediately. I rang straight back and it rang once and again, the receptionist hung up. I have tried several more times now and it just rings like they're basically ignoring the phone. It really makes you, as the patient feel like your being a nuisance! I must say however, the doctors (when you do get in) are nice enough just maybe the receptionists need more training or learn to prioritise. In this industry care is a must whether it be making, during or after an appointment.