Share review of Manselton Surgery

Manselton Surgery 2015-12-29 Person 1 5 0

They have an phone appointment system that is not fit for purpose every time I have ever tried to get an appointment (you have to ring at a set time) they have all gone by the time i get through. This morning i made 64 attempts before i got through (over half an hour on redial) so calling on average every 30 seconds but phone just gives engaged tone there is no oportunity to be put into a que so people can be taken in a logical order. when you finally get throught the worlds mose unhelpfull and quite argumentative 'receptionist' tells you "you should have rung earlier" I am relatively young health and have a redail button on my mobile. I cant imagine how a sick, elderly pateint with a dail phone would ever get through they are more likely to die trying. I have asked to speak to the practice manager about it but they wont return my call and the receptionist refuses to give her name.Its a shocking way to treat sick people.