Share review of Llandaff North Medical Centre

Llandaff North Medical Centre 2022-05-05 Person 1 5 0

Went to my appointment today 05/05/2022 to have bloods taken, weight, and blood pressure etc as per my appointment made the week before for my yearly check up after a organ donation a number of years ago. The receptionist directed me upstairs to have my bloods the nurse was lovely and welcoming, once this was done i returned to the receptionist to say i was now ready to see the nurse to have my weight and blood pressure done. While waiting to speak to the receptionist she was dealing with another patient at the window he was asking some basic questions, but her attitude and the response was generally short and unsympathetic, once she had finished with that patient, i explained i needed to see the nurse for the above tests but she told me i needed an appointment, before i could say anything she asked me to wait because another patient had come to the window this time an elderly lady who was making enquieries about her medication i belive, again the receptionist was abrupt and short in manners while speaking to the patient, when she returned to me she said there was no appointment for me with the nurse, and i said well i had made one for 05/05/2022 for the same time as my bloods, during this conversation she spoke to me as if i was from another planet or something with a condisending tone and generally unhelpful attitude, and this seems to be a continuation of the service she was providing for the day. Unfortunatley i did not see the nurse but was directed to the self help room to do my blood pressure and weight which was fine, but her overall attitude with other patients and myself was rude and unessary almost as though we were just an inconvenience to her day. Personally i very rarley have to visit the surgery but the patients that regularly have to have contact i feel extremily sorry for them if this is attitude of your front line staff/first contact. Maybe the health care proffesion is not for her. Ps my appologies i did not get the receptionist name.

Have a receptionist with good pepole skills and some apathy towards the patients, especially the elderly who rely on your surgery and can be easily confused, this was clearly lacking from this member of staff.