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Llandaff North Medical Centre
2023-10-09
Person
1
5
0
9th October 2023
My boy son who is a recently arrived student needs an appointment. His phone is not working so he walked to the practice after lectures to seek to book an appointment. He was not able to do this as you need to call at 8am for any/all non urgent appointments. The staff did not care about his circumstances one iota. It was a disgraceful lack of concern for patient wellbeing and a mindless adherence to bureaucratic rules. Frankly I'm appalled by the callous approach. He's coming home so he can see a GP as I can't work out why his phone isn't working and the GPs clearly don't are about young people's wellbeing at all. I'm livid.
Suggested improvements
They could have tried to care a little bit.