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Llandaff North Medical Centre
2021-08-28
Person
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28th August 2021
I have only been with this practice for about 6 weeks or so, and I have found there service right from reception to phlebotomy and the doctors second to none. The reception staff are friendly even under pressure. I spoke to a doctor at the end of a busy, he gave me a lot of information and was very helpful. I am very impressed with Llandaff North surgery, ever through these stressful times they are still providing a great service.
Thank you.
Suggested improvements
The only improvement I would make is that when you call the surgery it would ring or have the busy tone straight away, rather than listen to the messages and then get a busy tone.
31st August 2021
Response from Llandaff North Medical Centre
Thank you for the kind words, which are extremely encouraging during a very difficult time for the health service. We are currently appraising other telephone systems, where "you are x in the queue" is an essential feature requested by us. We note that several patients have commented how contacting the practice by telephone could be improved and we are actively working to make the suggested improvements. Regards, James Morgan (Practice Manager)