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Llandaff North Medical Centre
2022-03-29
Person
4
5
0
29th March 2022
Every time we've eventually been able to see someone it's always been a good service but the process of getting an appointment is horrendous. You have to call at 8am, then listen to a long message and then are asked to dial '1' to speak with someone. Then you get the engaged tone. Every time. And again, and again. Why not place people in a queue? I bet when people eventually get through, they're so frustrated, the staff probably get a mouthful. The system does not work. PLEASE change it.
Suggested improvements
The appointment system does not work. PLEASE change it.
30th March 2022
Response from Llandaff North Medical Centre
Thank you for taking the time to leave a review. The practice telephone system does have a queue system but when this is full then the engaged tone is received. Due to chronic staff shortages over the past few weeks the wait to get through on the telephone has sadly increased, which results in more engaged tones. The practice does plan to review the appointment system shortly.