Share review of Leicester Terrace Health Care Centre

Leicester Terrace Health Care Centre 2016-11-28 Person 2 5 0

Whilst the quality of care at the surgery is good trying to book an appointment to get that care is extremely difficult. Rarely is SystmOnline kept up to date so you're forced to ring them for an appointment, be left hanging on the line and when you get through be told that they can't advise of available appointments and to ring back at the end of the week. I had been asked by Dr Smart, who is also bound by this incapable system, to make an appointment to see him before Christmas yet when I rang four weeks in advance of Christmas week I was told they had no information for appointments up to Christmas and was asked to ring back. I rang again a week later with three weeks to go to Christmas week and was told they still had no information for appointments up to Christmas and was asked again to ring back. As a person with severe mental health difficulties Dr Smart is my primary point of contact with healthcare services yet Leicester Terrace have made it extremely difficult to maintain that contact with healthcare services and have contributed to a deterioration in my health as a result.