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Leacroft Medical Practice
2017-09-14
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Written by a patient
Written by a patient 14th September 2017
I have been prescribed the wrong medication for over 3 months, every time I call or go to the surgery in person I never seem to get past the receptionists who instead to ask a GP keeps typing on the computer to look at the notes or even tell me the medication has just got a different name or I get told other stuff which doesn't make sense because they use their own medical jargon.
Why can't a GP pick up the phone and call me directly, it will only take 2 minutes to rectify.
And receptionists.....please when you talk to the patients use plain English...
10th October 2017
Response from Leacroft Medical Practice
Thank you for adding your comments. Please contact us if you feel you have been prescribed the wrong medication - sometimes medication has a different brand name from its actual generic name and this can be confusing for some people. Our staff are here to help you and as we do not always have a GP available for immediate response they will send a message to the GP if you have a question and will always make every endeavour to get back to patients as soon as possible with a reply. If you do not understand what has been said to you, then please tell a staff member and we will try to find another way to explain to you. Our staff all work as a team and try to complete any tasks within the shortest possible time so please try and be patient, we are working as quickly as we safely can.