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Written by a patient
19th May 2015


Just awful! The appointment system is ridiculous, you can never get an appointment and get made to feel like you shouldn't use the triage system unless your leg is hanging off! For example I called for an appointment for my very young son who has on going health issues only to be told that there were no appointments and the triage list was full and to go to Crawley hospital, after thinking about how ridiculous this was I then called back 20 minutes later spoke to the same member of staff asked for a triage appointment and she put me down for a call back! Not to mention. The fact that I have several referrals not done leaving me to chase up why I have not had my referral appointment and leaving me in pain for longer and now to top it off a recent urgent scan done 3 weeks ago which I've chased up the results and a doctor still has not reviewed it !!

9th June 2015
Response from Leacroft Medical Practice

Thank you for your feedback. It is disappointing to read that you feel the system is awful and has let you down. Please do call in to the surgery and speak to our complaints manager so that we can address your complaint.

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Involvement
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Appointment