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Leacroft Medical Practice
2017-11-29
Person
2
5
0
Written by a patient
Written by a patient 29th November 2017
After registering for online prescriptions and receiving medication from pharmacy who picked up my prescription, I can't collect from pharmacy again since Leacroft haven't received my order - made through pharmacy - because I'm "Not registered for online prescriptions'. "How did I receive my controlled substances from pharmacy without seeing a prescription" I asked, "Maybe you've changed computers" I was informed. Say again??
From my conversations with the receptionists I'm given advice and information, not on any particularly great fashion and without understanding for my particular needs. Unfortunately this brings the 3* down from 5 and the receptionists down from 3*
4th December 2017
Response from Leacroft Medical Practice
Thank you for your feedback and we are sorry to see that you have marked us down for trying to suggest possible solutions for your inability to be able to log on to the online ordering facility. Sometimes folk input the incorrect password information and we will be happy to reset this for you if you come into reception. We have to be sure as to the identity of the person which is why we request this so that we do not inadvertently give access to somebody else to your account. Alternatively, please liaise with your pharmacy who are a separate company to ourselves.