Share review of Leacroft Medical Practice

Leacroft Medical Practice 2015-05-30 Person 3 5 0

Should be allowed to book appointments in advance. Children and elderly should be given priority no matter how Big or small the problem. Receptionist shouldn't be allowed to decide whether some one should or shouldn't be allowed to speak to a doctor or nurse. Always asked to call at 8am in the morning to book appointment but lines always busy never get through and when you do no appoinmets left. But when you actually go in to surgery it's always empty, so why can't you get appointment? Not everyone's at home at 8am in the morning, people are working, dropping kids to school, and when u call after 9am no appoinments left. The 111 service is amazing much better than the GP surgery. GP surgery should follow or do some of the things they do. I am very disappointed with the service I received recently as it concerned my 3 year old and was told by receptionist to call back the following day at 8am. I asked to be put on a treage list which was closed due to high call volumes and this was at 10:30am. I had to raise my voice before I was able to speak to a nurse. The nurse wasn't flexiable at all in giving me a choice of time for the appoinment, was told to take it or leave it. I had to pick up my other child from school at the same time, couldn't be in 2 places at the same time. GP surgery practice services are mostly poor. I have had some great experiences too, but this particular incident was apporling.