Langstone Way Surgery 2023-01-03 Person 1 5 0

on 3.01.23, 8.57am 8th in q-in the 3mins 10secs preamble -option of call-back mentioned-not available-1hour 20 mins later my call was answered- mentioned the long wait -it was my experience but regarded as a' moan-'I was told to tell the pm-So PM here it is. -short staff and busy are standard excuses- but staff most seem very good but not stayed-one said no training given -inability to keep staff should be looked into-website gives a team of hierarchy of staff-not so long ago I was asked to come for a diab.rev.-when I got there I was asked for the reason for coming by the lady I had to see- was told I had to make another visit to see hca and she didn't do diab.rev. - no reason given for not cancelling this appointment before the appointed day or referring me to the hca -as I told her it was a waste of my time and hers and they are telling us they are short staffed and busy.-when asked the reason for limited availability of econsult form - was told patients are abusive on the form- no reason given for not making it known to the wider patients community- now the patients don't even know the limited availabilty of this form is their punishment whether they are guilty of the said crime or not-i have mobility and other health issues which become more severe in winter time when I am generally house-bound.Yet they don't seem to care.They even left me out of the covid vac. programme when the nhs had said due to my age and health issues i was in the priority group and will be one of the first to get the vac. Yet I didn't. when asked for an explanation I got fiction and a threat to intimidate me.This surgery with whom I've been for many years has been on the slippery slope for many years. Poor management, lack of training for all ,absence of accountability appear to be major issues. Patients are regarded as enemies because they are frustrated. Those on the frontline don't appear to have been informed of the basics when they started work there -so one made an appointment for me with someone who says she doesn't do diab.revs. but she the nurse kept quiet about it till I got there.The doctors including the locums are caring and understanding. Most others appear to be inefficient because they don't know what they should be doing. This practise needs training, proper supervision and accountability. It needs to be reorganised completely and given a fresh start with properly trained managers. When weaknesses are pointed out management has always been defensive and complacent with excuses- no positive constructive responses are given.You can find out who I am from HW the senior receptionist who took my call today and to whom I said all this.Please don't respond unless there is something positive to say.

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