Langham Place Surgery

Langham Place Surgery 2024-05-25 Person 3 5 0

I tried to make appointment for over three days but unsuccessful, even though I tried calling at 8am. The phone engaged until 8.30 and the receptionist finally gets on and just say appointment are finished so I can call the next day or call the NHS number. Another thing at the reception area the service you get gets is very poor, reason for this they identified you by your date of birth and name which you have to say loudly, while other people are present, for me this is data protection and I don't like to other people hearing my private details. There must be some other ways, or receptionist needs to be trained to deal with sensitive case like these

Have more than enough phone lines in order for other people not to be waiting in a queue and then told there is no more appointments. Another thing at reception instead of them asking you to shout out your date of birth and name just ask for and ID with all those information

Langham Place Surgery 2024-05-24 Person 1 5 0

Asked to see a doctor, he wasn’t a doctor who I saw, asked me what I want to get from my visit today ! I had come to surgery with a severe reaction to an antibiotics - he didn’t listen to me at all and all I got was pain relief despite having swollen painful joints and a rash !

Treated the condition I came in with and when I called to see a doctor I should have got an appointment with a doctor !

Langham Place Surgery 2024-05-23 Person 4 5 0

Phoned back after being contacted about needing a blood test. Everything went very smoothly, including the taking of the blood

N/A

Langham Place Surgery 2024-05-23 Person 3 5 0

The visit was okay, clean and satisfactory

Receptionists ensuring they make themselves clear and speak considerably for patients to fully understand or hear what they are saying, putting more effort and interest in talking to the patient.

Langham Place Surgery 2024-05-22 Person 5 5 0

Surgery made the appointment for me.

Nothing