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Langham Place Surgery
2024-04-25
Person
4
5
0
25th April 2024
The receptionist was not friendly. My appointment was delayed by half an hour. I was waiting in the reception area but no one informed about the delay. At 4:30 pm when the lady who had appointment at 4:15 got checked and went home out of curiosity I enquired about my appointment. But the receptionist was not apologetic but looked annoyed and replied that your appointment is with different doctor who is running late.
Suggested improvements
I think the person at the reception must be friendly and welcoming. Must proactively inform the patients if their doctor is lagging behind.