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Sometimes the queue is far too long when you are 8th or 9th in a queue to make an appointment. Then not always an appointment available so ring back next day only quite often to be told sorry no available appointment today this is extremely upsetting and frustrating for patients. Would be much easier for the patients and also help cut down the sometimes long queues when ringing surgery if more pre-bookable appointments could be made.
Once an appointment is made I think all staff that I have had contact with have been polite courteous and very helpful.