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Written by a patient
8th March 2017


Have been with this practice since Dr. Williams in the 1940s.The service now is the worst it has ever been. for over two years i have been having a monthly prescription of stoma products. They have only managed to get it right about 3 times.It is an ordeal every month.David the nurse saw me two weeks ago and said I will send you a prescription to the chemist. it never arrived and I have still not had it. Two weeks ago Dr Mott saw me and said make an appointment to see me end of March to early April . I tried to do this yesterday and was told I would have telephone from the 26th of March onwards at 7.30 am each morning to get one. I asked to speak to someone of authority to complain. Receptionist made enquiries and said she will ring me.As i expected no one has rung.What can one do but leave this practice and that is what I am going to do.But then again that is probably what they want

Recommend
Involvement
Cleanliness
Staff
Appointment