James Street Surgery 2019-02-05 Person 1 5 0

I am disappointed that I cannot, in 2019, write a positive review about a medical practice. I rarely go to the doctors, thank goodness, but my recent experiences have been appalling. It seems that I was lucky in getting an initial appointment (perhaps this was because it was the day after Boxing day!), only to have my follow up results read out to me over the phone, presumably in front of a surgery of people! Since then I have been un able to get another appointment and my condition has deteriorated significantly. I am trying to continue working and despite ringing yesterday on 27 occasions and today on 19 occasions, I have just been told that there are no appointments and need to try again tomorrow. This cannot be a workable system for the majority of people? Additionally, there is no need for a receptionist, who is often dealing with people at their most vulnerable, to be so abrupt, rude and positively dismissive. Let's remind ourselves that without patients, the receptionist does not have a job! I fear that I will be looking to a new Practice in the near future and will in the mean time have to resort to clogging up A&E unnecessarily, which is a misuse of resources.