Report this review of Humber Road and Sunrise Avenue Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Humber Road and Sunrise Avenue Surgery
2021-06-18
Person
2
5
0
18th June 2021
I've been with the Humber road surgery 7 years and always rated them highly. However they have introduced a new calling system, where on average it's an hour wait to talk to reception. They have no online booking system, so if you want to make, cancel or change a appointment you can only do this via telephone. I imagine not many bother holding for that length of time to make or cancel an appointment, this system is of no benefit to patients or the surgery. The previous system worked perfectly well and you never had a problem getting through to surgery. Time to change surgery, when they don't listen to the complaints of their patients, I think! I hate to think how many people don't get to see a doctor when they really need to because of the issue with getting through!!
Suggested improvements
Remove the calling system and revert to the old system. If it ain't broken don't fix it!!