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Humber Road and Sunrise Avenue Surgery 2021-06-18 Person 2 5 0

I've been with the Humber road surgery 7 years and always rated them highly. However they have introduced a new calling system, where on average it's an hour wait to talk to reception. They have no online booking system, so if you want to make, cancel or change a appointment you can only do this via telephone. I imagine not many bother holding for that length of time to make or cancel an appointment, this system is of no benefit to patients or the surgery. The previous system worked perfectly well and you never had a problem getting through to surgery. Time to change surgery, when they don't listen to the complaints of their patients, I think! I hate to think how many people don't get to see a doctor when they really need to because of the issue with getting through!!

Remove the calling system and revert to the old system. If it ain't broken don't fix it!!