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18th October 2022


My blood tests are showing that white blood cells are raised for more than 2 years which I was never notified about. After an year one of the Doctors brought it into my attention. Then I spoke to a doctor about it for advice. He said I don’t know and noted it into his diary with the promise to come back and never came back. Since then I my self have been contacting them and requesting regular blood tests. They would tell me my thyroid test is normal and ignore the white blood cell level. At last one of the doctors gave me an appointment to discuss my referral to a haematologist. Two days before the appointment one of the doctors I wish I could say his name phoned me and cancelled my appointment and said one of my colleagues would speak to haematologist and will contact you. No body ever came back to me. I requested him for a copy of blood test and explained I don’t have online excess. He said no. He was rude,impolite and wanted to get rid of me. I had a similar experience in 2015. I was very very critically I’ll my consultant advised a referral to an immunologist. My GP blocked the referral by saying that seeing an immunologist would not be beneficial. After lots of struggle when I saw the immunologist he made lots of difference.if you are fit and healthy it is a good surgery if you have a long standing problem and need specialist care don’t get register to this surgery. Finances are their preferences not the patient care. In last 10 years this surgery has declined.

Suggested improvements
I would have been informed right in the bgnening that my white blood cells are not normal. I should have been referred to the haematologist in time.

Experience
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Cleanliness
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Appointment