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This must be one of the all-time-great GP surgeries.
The receptionists are charming and helpful even under duress and it is easy to get an appointment either straightaway or a week or two down the line. The nurses and other staff are equally helpfull and totally competent as are the GPs themselves. The managers and admin must take credit too for such a success.
The QCC for Oxford should highlight this surgery as the epitome of good practice and a benchmark for other practices to aim for.