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Hillhead Family Practice
2024-03-13
Person
1
5
0
13th March 2024
The service at this surgery is beyond a joke. I have been trying for 4 weeks to get an appointment and when I eventually get through I am very rudely told to ring back tomorrow. It is not unusual to make over 100+ calls in any morning and still not get an answer never mind an appointment.
They tell you that you can make an appointment on line but that has not been available for a long time and is still, as of this morning, still not available.
I have a number of the conditions listed below but I am also recovering from cancer surgery, so please tell me where is the care here?
Suggested improvements
get better staff or send them of a course for customer service. If they were in any other job they would be long gone.
Why is there only one phone line to the surgery? Surely if there were a number of lines would give help get at least give a chance of getting an appointment.