Hillbank Health Centre 2019-07-16 Person 3 5 0

Having read other complaints about a certain very rude receptionist I felt compelled to add my experience. In 2017 I was waiting for my appointment with Dr. Proudfoot and he was running very late. I became agitated because my partner was undergoing a major operation for bowel cancer and I wanted to phone 9wells to get an update. I approached the receptionist and explained that I needed to phone 9wells and why and would it be okay for me to step outside to do so and should Dr. Proudfoot call my name could she explain for me. She abruptly told me that she was too busy to do that and if I missed my name I would have to reappoint. I replied it was very serious surgery and I didn’t mind if I had to wait until the other booked patients had been seen. She told me that I couldn’t do that and I would have to wait my turn or reappoint. By now I had been waiting an hour over my appointment time . I said that I was doing it anyway and went outside to phone the hospital. Dr. Proudfoot saw me sitting in the waiting room after his other patients had been seen and asked why I hadn’t responded when he had called my name. I explained what had happened and that I must have been making my call when he shouted my name. I was very angry and upset at the receptionists attitude and complained to the practice manageress. She sided with the receptionist and said that she was probably very busy and it wasn’t like her to be rude. Having experienced her rudeness frequently I would disagree. I still see that receptionist on the desk and it brings back terrible memories and I have to stop myself from approaching her and reminding her of her terrible attitude on that day and that I lost my partner to bowel cancer shortly afterwards because the operation revealed the terrible spread of the disease. That woman should never be allowed to hold down a responsible job that requires an understanding of people who need help and support.