Share review of Hersham Surgery

Hersham Surgery 2021-06-22 Person 1 5 0

Impossible to phone in and speak to reception. Held in a very long queue every time I have called. Approximately 20minutes each time. This is totally unacceptable and will directly compromise patient care. Will certainly lead to poor patient care, near-misses and serious complaints. Please can the practice manager sort this issue out immediately. There are simply no excuses of having the bottleneck ...at the phone call stage. These patients should be triaged as soon as possible and then made to wait if required. It’s appalling. The surgery has an incredible set of GP’s. It is a shame that the blame will lie with them if this admin issue is not urgently addressed. Please can you respond to this and let me know this message has been received and what measures are to be put in place. Thank you

Answer the phone promptly.