Share review of Herschel Medical Centre

Herschel Medical Centre 2016-11-30 Person 1 5 0

This surgery offers the opposite of the person centred approach that most healthcare services favour. After getting the appointment time wrong, being ushered in and out, and being told 'I don't have time to go through all of these symptoms', I left disappointed, disheartened and still no closer to feeling reassured about my symptoms. For someone with a history of medical conditions, it was awful to not be heard and dismissed. The receptionists could also do with a refresher in 'customer care' and etiquette.